FAQ / Terms
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SCANDINORDIC opened May 2017. We want you to be a happy customer! By shopping at this store, you agree to this FAQ and the stated terms.
QUESTIONS: Use the form below or email us: sales(at) scandinordic dot com.
We generally reply promptly or within a few hours. Thank You!
Christmas Shipping (Guaranteed) has closed early at most locations due to overwhelmed postal services, but you can still buy our gifts for delivery in late December/ Early January, shop for birthday gifts or even shop for next year. We may have a post Christmas sale ... check back after December 25!
Join the VIP club so we can let you know about our upcoming sales and preview discounts!
- SCANDINORDIC.COM OFFERS 100% GUARANTEED SAFE SHOPPING All major payment types accepted. We use the world's most trusted online shopping system with guaranteed secure checkout.
- UNIQUE, FRESH DESIGNS Everything in this store is created unique and not available elsewhere. You can customize with name or text. Use the drop down menu on product page, or add Instructions at cart / checkout page.
- PAYMENTS SCANDINORDIC uses the world's most trusted Ecom retail and payment system which complies with the PCI DSS (Payment Card Industry Data Security Standard), as established by the world's 5 major banks, to maintain consumer bank and data confidence. Safe Shopping, Guaranteed.
- FREE SHIPPING WORLDWIDE on orders $99+ USD or $7 flat rate per order. Standard shipping applies, express on request.
DELIVERY currently 14 days but not guaranteed during global / holiday delays. Some items may arrive separately. See Shipping Page for current information.
Refunds/ Exchange for reasonable situations eg. defects. Send photos of product and packaging within 7 days of delivery and send both to factory address within 30 days. See also "Refunds/ Chargebacks" further below.
Order Processing usually within a few hours. Please check your size, address and order carefully. We cannot refund for change of mind, but contact us ASAP if there is an error, we'll try to fix it. You can check parcel tracking after 24 hours in Your Account.
Product images and size guides are a guide. We can provide larger sizes, please ask. Always check measurements against your own body or apparel before ordering.
- Ethical Production We use fairtrade and eco friendly facilities with good working conditions. We are working towards a fully sustainable or eco friendly range.
- Customs/ Taxes Buyers are responsible for any duties or taxes. We strive to ensure you do not incur additional costs; please tell us immediately.
- Currency You should see your cart and order calculated in your currency. There is a currency change at the top of page (mobile version). We are happy to assist with any concerns or queries.
- Garment Care We recommend gentle cold wash, always inside out, and cool dryer or flat on a rack. Washing and drying inside out helps to preserve the design, dry seams quicker and ensures many years of enjoyment. If your item has a packing/ factory scent upon arrival, please do not worry, it is only factory residue that will wash out. If you encounter any issues just contact us. We are confident you will be absolutely thrilled with your special purchase!
Other information and definitions
MANUAL ORDERS BY PHONE OR SOCIAL MEDIA Yes! we can manually place the order for you, after you log in to verify your identity and payment. We take your security seriously. Contact us before ordering; our system automatically filters or cancels transactions with different shipping or billing address, to protect our customers. See "Customer Identification" below for more information.
REFUNDS / CHARGEBACKS Please contact us first before your bank or payment provider. Chargebacks and PayPal cases are sometimes noted in global financial systems that flag you to other retailers. Therefore, we recommend you contact us first to resolve the issue. We try to reply promptly to messages on the same day and always strive to keep customers happy!
LATE DELIVERY POLICY All shipping times are an estimate for when the parcel will likely arrive in your country and then through customs. We have no control over weather, customs or global delays. Customers are responsible for providing a secure postal address or responsible person to receive. We use the world's best parcel delivery system and your parcel will arrive safely!
CUSTOMER IDENTIFICATION Our system verifies several points of your identity, to protect customers from potentially fraudulent card transactions. Orders with alternate addresses are automatically flagged and delayed, for your protection. If you wish to have an item delivered elsewhere (e.g. as a gift), please contact us before ordering: email Sales (at) scandinordic.com.
ORDERING and STOCK AVAILABILITY If your item is unavailable, which is rare, we will advise and offer alternative product or store credit.
PACKAGING All orders are packed securely with foam, cardboard or bubble to ensure safe arrival. Where possible our factories ship in eco friendly packaging.
Product Residue Very occasionally our products may have a fragrance or dusting from the printing process, which will disappear after the first wash.
Laundry Garment Care We recommend cold gentle wash, inside out. Hang or lay flat and turn inside out for tumble dryer on cooler setting. Careful laundering will protect your ScandiNordic product for several years. We use highest quality professional printing and guarantee quality.
Customization The store has final decision and discretion in accepting, creating and printing orders and / or custom wording for all products.
STORE AUTHORITY We reserve the right to refuse sale and /or refund orders e.g. stock not available. No guarantees are made for any product or promise in this store, as market conditions and inventory are subject to change. We will always advise you if a store change affects your order.
QUESTIONS? USE THE FORM BELOW
Trademark Notice by SCANDINORDIC
Unless otherwise specified, all materials appearing on this site, including the text, branding, site design, positioning and selection of fonts, logos, graphics, icons, and watermarked images are used with consent or remain the sole property of this Store. Copyright © 2017-2021, ALL RIGHTS RESERVED. You may use this site and contents only for the purpose of shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Crawling this website is permitted when done with the consent of this store or server via approved app, action or contact. Scraping or excessively viewing, sampling, saving or visiting the store with intent other than shopping or prospective shopping, is strictly prohibited. Don't even think about stealing or using our designs or property without consent. We will vigorously protect our original designs and exclusively licensed products. If any party or business is found to be using, displaying, sharing, reproducing, selling or otherwise handling our copyrighted property, without our consent and approval, we will initiate takedown and/ or pursue legal action. We may also contact the authorities in your country. This Policy document has been drafted by SCANDINORDIC. It is our customized and copyrighted legal property. Thank You.