FAQ / Terms
FAQ and Terms and Conditions as of August 20, 2021
Send Your Questions ... We want you to be a happy customer! By shopping at this store, you agree to this FAQ and the stated terms.
QUESTIONS: Use the form below or email us:
sales(at) scandinordic dot com.
Please include your phone number to be contacted ASAP by Whatsapp/ Signal/ Viber.
We generally reply promptly or within a few hours. We will never sell your information and we value your privacy.
Join the VIP club so we can let you know about our upcoming sales and preview discounts!
- SCANDINORDIC.COM OFFERS 100% GUARANTEED SAFE SHOPPING and 90 days returns on defects or as required by your region. All major payment types accepted. We use the world's most trusted online shopping system, Shopify with highest bank grade, guaranteed secure checkout. We are a registered business and listed on Google Shopping and Norton TrustedSite.
- Currency There is a currency change box at the top or bottom of page (mobile version). You should see your cart and order calculated in your currency. We are happy to assist with any concerns or queries. Message us anytime.
- FREE SHIPPING WORLDWIDE on orders $99+ USD or a low flat rate applies per order. Standard tracked shipping applies, express on request.
DELIVERY currently 14-21 days, often earlier but not guaranteed during global / holiday delays. We will advise. Some items may arrive separately. See Shipping Page for current information.
90 Days Returns / Exchange for reasonable situations eg. defects. We will ask for photos of product and packaging and advise the return address for your region. (So please do not throw away the packaging if there is an issue!) Return postage is customer responsibility and refunded if returned within 21 days. See also "Refunds/ Chargebacks" further below.
- Product Care - visit our Product Care page after your item arrives, to ensure you enjoy your ScandiNordic purchase for many years.
- Customize It FREE! Everything in this store is created unique and not available elsewhere. You can add your name or text in Order Comments at cart / checkout page.
Order Processing usually within 24 hours. Please check your size, address and order carefully. We cannot refund for change of mind or customer errors, but contact us ASAP and we'll try to fix it. You can check parcel tracking after 24 hours in Your Account.
Product images and size guides are a guide. We can provide larger sizes up to 3-5XL, please ask. Always check measurements before ordering.
- Ethical Production Wherever possible we use FairTrade and eco friendly facilities with good working conditions. Our facilities are in EU, USA, Japan and Australia with more global locations planned including UK in 2022. We are working towards a fully sustainable or eco friendly range by 2025.
- Customs/ Taxes Buyers are responsible for any duties or taxes. We strive to ensure your item is created in your region so that you do not incur additional costs; please tell us immediately if any problems occur.
Other information and definitions
REFUNDS / CHARGEBACKS Please contact us first before your bank or payment provider. Chargebacks and PayPal cases are sometimes noted in global financial systems that flag you to other retailers. Therefore, we recommend you contact us first to resolve the issue. We try to reply promptly to messages on the same day and always strive to keep customers happy!
LATE DELIVERY POLICY All shipping times are an estimate for when the parcel will likely arrive in your city and then through customs. We have no control over weather, customs or global delays. Customers must provide a secure postal address or responsible person to receive. We use the world's best parcel delivery system to ensure they all arrive!
CUSTOMER / FRAUD IDENTIFICATION Our system verifies several points of your identity, to protect customers from potentially fraudulent card transactions. Orders with alternate addresses are automatically flagged and delayed, for your protection. If you wish to have an item delivered elsewhere (e.g. as a gift), please Contact Us before ordering.
ORDERING and STOCK AVAILABILITY If your item is unavailable, which is rare, we will contact you immediately and offer alternative product.
PACKAGING All orders are packed securely with foam, cardboard or bubble to ensure safe arrival. Where possible our factories ship in eco friendly packaging.
Product Care View Our Product Care page We recommend cold gentle wash, inside out. Hang or lay flat and turn inside out for tumble dryer on cooler setting. Careful laundering will protect your ScandiNordic product for several years. We use highest quality professional printing and guarantee quality.
Customization The store has final decision and discretion in accepting, creating and printing orders and / or custom wording for all products.
STORE AUTHORITY We reserve the right to refuse sale and /or refund orders e.g. stock not available. No guarantees are made for any product or promise in this store, as market conditions and inventory are subject to change. We will always advise you if a store or global change affects your order.
QUESTIONS? Use the form below.
If you would like us to contact you promptly via Whatsapp/ Signal chat, please include your phone number including country code. We usually respond within a few hours. "TAKK!"